Refund policy
Shipping Information
We ship all orders within 1–2 business days. Your Flow808 water purifier will be delivered straight to your mailbox or nearest pickup point with tracked shipping.
Shipping costs are shown at checkout and may vary depending on your location. Free shipping is available during promotional campaigns or when your order exceeds a certain value – keep an eye out for special offers!
30-Day Free Refund – No Returns Needed
We want you to feel fully confident when shopping with us. That’s why we offer a 30-day, no-questions-asked refund policy – for any reason.
- Not satisfied with the product?
- Item arrived damaged?
- Changed your mind?
No problem – we’ll refund you in full.
You don’t need to return the product.
Since the purifier comes into contact with water, it’s considered a hygienic product and cannot be resold once used. That’s why we don’t ask for returns – we care about hygiene, simplicity, and sustainability.
How to Request a Refund
Just email us at hello@flow808.se with your order number and a brief description of the issue. We’ll handle your case quickly and issue your refund promptly.
We believe in honesty and simplicity – so we trust our customers and make the process as smooth as possible.
Extended Return Window During Campaigns & Holidays
During busy periods (like holidays or sales), our return window may be extended. If you’re unsure, just reach out and we’ll help you out.
Please include the following in your email:
• Your full name
• Order number
• A short explanation of why you’d like a refund
No need to send anything back – we’ve got you covered.